ITIL(R) V4 Complete Certification Guidebook: Study Guide to Pass In First Attempt, Paperback/Jaden Locus

ITIL(R) V4 Complete Certification Guidebook Find out what kind of preparation you need to pass the Information Technology Infrastructure Library (ITIL(R)) 4 Foundation test on your first go. With the help of this guide, the author wants individuals to extend their comprehension regarding ITIL(R), which has turned out to be the standard structure for the IT support industry, its core values, and practices. You can figure out how the fourth industrial revolution has carried its new modifications with the help of ITIL(R) 4. Also, you can discover the four key components of support management, and how they may be relevant to the successful assistance as well as significant worth for the clients. Besides, an individual may find out about the service value chain, the constant improvement model, the core values, and significantly more. ITIL (R) - ITIL (R) is a (registered) Trade Mark of AXELOS Limited. All rights reserved. Topics covered in this book: Exams Fundamentals Service Organizations Service Management Value Organizations and people Services and Products Service Offerings Service relationships Outcomes Costs Risks Utility and Warranty Dimensions of service management Organizations and people Information and Technology Partners and suppliers Value streams and processes Service Value System Opportunity, Demand and Value Governance Guiding Principles Focus on value Start where you are Progress and Feedback Collaborate and Promote Think and work Keep it simple Service Value Chain Planning Improve Engage Design and Transition Build Delivery and support Continual improvement What is the vision? Where are we now? Where do we want to be? Take action How to keep the momentum? General Management Practices Management practices Continuous Improvement Information Security Management Relationship Management Supplier Management Architecture Management Service management practices Change Control Incident Management Problem Management Service desk Service level management Service request management IT Asset management Conclusion Practice test